Get in touch with us via this form or e-mail us at firstname.lastname@example.org
We handle all customer communication via e-mail: Questions are answered seven days a week. (Inquiries sent Mon-Fri during business hours typically receive same-day replies, often within minutes.)
Be sure to check our FAQ for answers to commonly asked questions. Our Shipping Terms page describes our shipping methods and policies.
(Handling inquiries via e-mail helps us keep our staffing costs down, which helps keep our prices as low as possible.)
To reach us via post:
116 W. 23 Street, 4th Floor
New York, NY 10011
Picking Up An Order
As an accommodation to local customers, orders placed on our site can be picked up at our New York City location to avoid shipping charges.
Note: Our location is not a store. Orders must be placed in advance in order to be picked up.
If you would like to pick up an order, type "PICK UP--DO NOT SHIP" in the Comments box during checkout on our site. Your order will be set aside.
(We try to honor pick-up requests made after an order has been placed. But because we generally ship the same day orders are received, we can't guarantee pick-up availability unless the request is included on the original order.)
We are open for pick-ups Mon-Fri between 10am and 4pm. All orders must be retrieved within two weeks of payment. We simply do not have the space to hold orders for longer durations.
Orders placed before 1pm can be retrieved the same day. On same-day pick-ups, please allow two hours before arriving to retrieve your order. And be sure to include a contact phone number in case there is a problem with your order.
Shipping charges will be refunded to your credit card or Paypal account the same day you pick up your order. Refunds typically take 2-3 business days to return to your account.
We are located on the fourth floor at the address above. (Take the elevator up, proceed through the door and a receptionist should be able to assist you.)
Keep in mind that many of our items are very heavy and bulky. Orders of 72 candles and holders, for example, weigh more than 20 pounds.
NOTE: There is scarcely any free parking in the vicinity of our building.