Frequently Asked Questions

Pricing:

1. Do you offer discounts on large orders?

2. How are you able to keep your prices so low?

3. Okay, so your prices are low. But why is shipping on votive candles and holders so expensive?

Candles and Holders:

1. What are the measurements of your votive candle holders?

2. What are the measurements of your votive candles?

3. Can I use tea lights in your votive candle holders?

4. Your votive candles are supposed to burn for 10 hours. When I tested one, it didn't last nearly that long. What's going on?

5. What's the best way to clean your candle holders?

Tulle:

1. Is your tulle top quality? Is it coarse or soft?

2. What is nylon net?

3. What is diamond white?

4. What is shiny white?

5. How are tulle bolts and rolls packaged?

Service:

1. When will my goods ship?

2. How long will it take you to reply to my e-mail inquiry?

3. Who is www.cudge.net? Are you reliable?

4. What is your return policy?

5. I notice you're located in New York City. Can I pick up my order to avoid shipping charges?

6. I'm a retailer. Will you drop ship to my customers?

Payment:

1. What credit cards can I use at your site?

2. Can I call in my credit card information or e-mail it to you?

3. Can I pay you with a check?

Pricing:

1. Do you offer discounts on large orders? We offer discounts--deducted automatically at checkout--on bulk purchases of many of our items. (Discounts start at 6+ cases on some items, rising as high as 20% on orders of 50+ cases.) We do not offer discounts based on the overall size of your order.
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2. How are you able to keep your prices so low? We stock a relatively small range of carefully-selected, quality items in extremely large quantities. And we buy directly from manufacturers whenever possible. This allows us to get the best possible prices, and to pass savings along to our customers.
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3. Okay, so your prices are low. But why is shipping on votive candles and holders so expensive? A single order of 72 votive candles and holders weighs more than 20 pounds--which limits our flexibility, despite our efforts to ship as inexpensively as possible. Keep in mind that the final price for an order of 72 white votive candles and clear glass votive holders comes to about $.74 per votive/holder unit after shipping costs (which include insurance) on a single order. That price drops to a little less than $.60 per votive/holder unit on an order of 6 cases.
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Candles and Holders:

1.What are the measurements of your votive candle holders? Our popular cylinder votive candle holders measure approximately 2.5 inches tall and 1.75 inches in diameter. Other styles have larger openings. (They are all designed to fit the votive candles sold on our site.)
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2.What are the measurements of your votive candles? Our votive candles measure approximately 1.5 inches tall and 1.375 inches in diameter.
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3.Can I use tea lights in your votive candle holders? Because metal conducts heat, to avoid breakage we recommend removing tea lights from metal cups before placing them in our votive holders.
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4.Your votive candles are supposed to burn for 10 hours. When I tested one, it didn't last nearly that long. What's going on? Votive candles are designed to be burned in tight-fitting holders like the ones sold on our site. This allows the wax to be drawn up constantly toward the wick for the longest possible burn time. Votive candles will not burn as long if they are placed in loose-fitting holders. (Burning votive candles without holders is not recommended.)
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5. What's the best way to clean your candle holders? First, freeze the holder to loosen the wax. After removing the wax, dishwash or hand wash using a soft cloth and non-abrasive soap. Note: Scrubbing colored holders may remove their glaze.
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Tulle:

1. Is your tulle top quality? Is it coarse or soft? Our tulle is fine, soft, veil-quality bridal tulle. (Some of our best customers are veil manufacturers and fashion designers.) We also sell nylon net, a coarser fabric with larger holes, but that is a separate item.
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2. What is nylon net? Nylon net is similar to tulle, but it is stiffer, slightly coarser and has larger holes. It is known for being used in tutus and petticoats, but it's also great for floral arrangements and decorations.
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3. What is diamond white? Diamond white is a slightly muted white--less bright than standard white. It is often used to get a "softer" look than standard white.
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4. What is shiny white? Shiny white tulle is knitted with an iridescent (shiny) yarn. It glimmers and sparkles when it is hit by light.
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5. How are tulle bolts and rolls packaged? 52/54" bolts are double-folded. 70/72" and 108" bolts are four-folded. Tulle rolls are wound tightly around cardboard cores.
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Service:

1. When will my goods ship? For a detailed discussion of our shipping terms, click here. With the exception of candle orders, we ship the same day (Mon-Fri before 2pm) that we receive your credit card, Google Checkout, Paypal or money order payment. Orders that include candles are generally shipped Mondays only.
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2.How long will it take you to reply to my e-mail inquiry? We answer e-mails seven days a week and most inquiries within 24 hours.
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3. Who is www.cudge.net? Are you reliable? See About Us. And check here.
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4. What is your return policy? ALWAYS contact us for a return authorization number before returning a product. Returns for a full refund are available on many items provided they arrive at our location in their original condition within 30 days. Returns not accepted on perishable items.

Neither original shipping charges nor costs incurred returning an item will be credited. If delivery on a shipment is refused, costs incurred by us to retrieve and restock the goods will be recouped out of the purchase payment. Cancellations can't be guaranteed.

Concerned about whether an item will be returnable? Contact us before buying.
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5. I notice you're located in New York City. Can I pick up my order to avoid shipping charges? Click here and scroll down for information on picking up an order.

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6. I'm a retailer. Will you drop ship to my customers? We're happy to ship to any location you wish (provided that the credit card transaction is approved by our payment processor).

If you would like us to ship with neutral boxes (without Cudge.net promotional materials, etc.) be sure to note that request in the Customer Comments box during checkout.

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Payment:

1. What payment methods can I use at  your site? We accept Visa, Mastercard, Discover and Paypal.
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2. Can I call in my credit card information or e-mail it to you? No. We accept credit card payments through our secure shopping cart only.
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3. Can I pay you with a check? Yes, we accept checks and money orders. (We will wait for your check to clear before sending your order.) E-mail us for check and money order payment instructions.
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